Services for the South Korean Market

transcosmos has been providing contact center, direct mail, and field service including E-Commerce One-Stop Services to over 200 major companies in South Korea for 14 years. Now, we are the largest independent BPO vendor in South Korea.

Services for the South Korean Market

Major Achievements in Korea

Case Study
Dyson Korea
  • E-commerce channel operations management services
    - Lotte iMall
    - SSG
    - HYUNDAI
    - GG SHOP
    - 11STREAT
    - Gmarket
    - NAVER smart store
    - Kakao Talk Gift
  • Main services
    - Order management
    - Product management (e.g. inventory management, product images, pricing, etc.)
    - Campaign planning and scheduling
    - Cancellations & returns management
    - Coordination with each channel manager
Case Study
L’OCCITANE Korea
  • E-commerce channel operations management services
    - AK Mall
    - SSG (SINSEGAE)
    - L’OCCITANE (client’s own marketplace)
    - Kakao Talk Gift
    - LotteON
    - Galleria Online Mall
    - Gmarket
    - NAVER (Smart Store & Beauty Window)
    - CJmall
    - Hmall
  • Main services
    - Product inquiry
    - Membership (Mileage) management
    - Delivery & collection management
    - Returns & exchanges management
    - Other customer complaints management including defective products and missing items in coordination with the channel manager

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