• St. Marianna University School of Medicine, Kawasaki Municipal Tama Hospital, and Kawasaki City Fire Department launch a demonstration experiment using local 5G and other cutting-edge technology. Aim to build use cases for next-generation medical services.
  • transcosmos China’s 8 e-commerce service clients win spot in the TMALL GMV Top10 list
  • transcosmos deploys and launches TOLFA service to IIJmio customer center to boost the center’s NPS®
  • transcosmos develops and releases DEC Visual IVR The solution successfully reduced incoming calls via Visual IVR at Benesse Corporation’s customer center by 6.6%
  • transcosmos drives a shift to a home-based tech support services model Maintains the same level of service productivity and quality as centers
  • transcosmos starts offering all-in-one CX platform Genesys Cloud CX
  • fracora, anti-aging skin care brand Achieved a shift to online customer communication
  • The first English voice AI services in Japan / transcosmos helps KYOCERA drive customer service DX with voice AI and live agent hybrid model
  • transcosmos redesigned PIP product FAQ page, enhanced CX
  • transcosmos assists meeth in winning the top beauty award in Taiwan
  • transcosmos launched online customer services on Nissan dealership websites to increase customer visit conversion.
  • St. Marianna University School of Medicine, Kawasaki Municipal Tama Hospital, and Kawasaki City Fire Department launch a demonstration experiment using local 5G and other cutting-edge technology. Aim to build use cases for next-generation medical services.
  • transcosmos China’s 8 e-commerce service clients win spot in the TMALL GMV Top10 list
  • transcosmos deploys and launches TOLFA service to IIJmio customer center to boost the center’s NPS®
  • transcosmos develops and releases DEC Visual IVR The solution successfully reduced incoming calls via Visual IVR at Benesse Corporation’s customer center by 6.6%
  • transcosmos drives a shift to a home-based tech support services model Maintains the same level of service productivity and quality as centers
  • transcosmos starts offering all-in-one CX platform Genesys Cloud CX
  • fracora, anti-aging skin care brand Achieved a shift to online customer communication
  • The first English voice AI services in Japan / transcosmos helps KYOCERA drive customer service DX with voice AI and live agent hybrid model
  • transcosmos redesigned PIP product FAQ page, enhanced CX
  • transcosmos assists meeth in winning the top beauty award in Taiwan
  • transcosmos launched online customerservices on Nissan dealership websites to increase customer visit conversion.
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