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Inbound
Services |
Outbound
Services |
Non-voice
Support |
Manufacture |
- Pre-sale inquires
- Post-sale inquires
- Customer registration
- Technical support
- Repairs support
- Emergency recall
|
- Emergency recall
- Shareholder voting collection support
- Customer satisfaction survey
- Telesales
- Telemarketing
|
- Technical support
- Pre-sales inquires
- Post-sales inquiries
- Repairs support
- Emergency notification system
|
Telecommu nications |
- Information desk
- Subscription / unsubscription processing
- Troubleshooting support
- Screening registration
- Customer retention
- Smartphone support
- Opening support
- Help desk
- Content support
- Billing inquiries
- Recall support
|
- Subscription promotion
- Surveys
- Direct mail follow-up
- Visitor promotion
- Appointment acquisition
- Customer satisfaction survey
- Payment collection support
- Cancellation prevention
|
- Information desk
- Subscribe / unsubscribe processing
- Pricing inquires
- Troubleshooting support
- Screening registration
- Smartphone support
- Broadband support
- Content support
- Billing inquiries
- Emergency notification system
|
Government |
- Government / local government inquiries
- Emergency support
- Government / local government application processing
- Customer center
- Tax return processing
|
- Surveys
- Bill payment support
- Contract acquisition
|
- Government / local government inquiries
- Government / local government application processing
- Customer center
- Bill payment support
|
Distribution |
- Order processing (including pharmaceuticals, alcohol, and cigarette)
- Ticket reservation
- Application processing
- Customer consultation
- Customer inquiries
- Store inquiries
- Emergency contact information
|
- New customers acquisition
- Customer retention
- Reactivation of dormant customers
- Payment collection support
- Direct mail follow-up
- Survey / analysis
- Mystery call
|
- Application processing
- Customer consultation
- Customer inquiries
- Order processing (including pharmaceuticals, alcohol, and cigarette)
- Ticket reservation
- Emergency notification system
|
Travel |
- Brochure request inquiries
- Booking service
- Travel planning consultation
- Customer support
- Ticket booking service
- Emergency contact information
|
- Booking follow-up
- Payment collection support
- New customers acquisition
- Direct mail follow-up
- Survey / analysis
|
- Brochure request inquiries
- Travel planning consultation
- Customer support
- Booking service
- Emergency notification system
|
Finance |
- Financial product consultation
- Financial product application processing
- Foreign currency deposit / investment trust / insurance inquiries
- Online banking inquiries
- Emergency hotline
- Mobile banking inquiries
- Mortgage inquiries
- Aggregating incoming calls of sales offices
- Aggregating incoming calls of branches
- Transfer agency operation
|
- Direct mail follow-up
- Shareholder voting collection support
- Loan promotion
|
- Online banking inquiries
- Mobile banking inquiries
- Financial product consultation
- Financial product application
- Mortgage inquiries
- Emergency notification system
|
Security |
- Securities account opening support
- Stock order / investment trust processing
- Online trade support
- Security administration
- Brochure request inquiries
- Emergency hotline
|
- Shareholder voting collection support
- Operation support
- Account opening support
- Direct mail follow-up
|
- Brochure request inquiries
- Securities account opening
- Online trade support
- Shareholder voting collection support
- Emergency notification system
|
Payment card |
- Support desk
- Co-branded card inquiries
- Credit card application processing
- Revolving payments reception
- Brochure request inquiries
- Credit card replacement processing
- Emergency hotline
|
- Customer service inquiries
- Operation support
- Identity verification
- Revolving payments support
- Group contract promotion
- Card application confirmation
- Initial demand for payment
- Direct mail follow-up
- Incorrect application confirmation
|
- Support desk
- Brochure request inquiries
- Credit card initiation
- Revolving payments support
- Card application confirmation
- Emergency notification system
|
Insurance |
- Brochure request inquiries
- Maintenance operation
- Emergency contact information
- Accident reporting response (including roadside assistance)
- Contract confirmation
- Insurance agency help desk
|
- New customer acquisition
- Contract confirmation
- Brochure request follow-up
- Notification of expiration date
- Contract renewal
- Confirmation of revocation
|
- Brochure request inquiries
- Accident report reception (including roadside assistance)
- Contract confirmation
- Notification of expiration date
- Contract renewal
- Emergency notification system
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