Industry Specific Call Center Services

transcosmos has call center services that can strongly support a customer’s marketing activities, tailored to various industries regardless of language.

 

Inbound
Services

Outbound
Services

Non-voice
Support

Manufacture
  • Pre-sale inquires
  • Post-sale inquires
  • Customer registration
  • Technical support
  • Repairs support
  • Emergency recall
  • Emergency recall
  • Shareholder voting collection support
  • Customer satisfaction survey
  • Telesales
  • Telemarketing
  • Technical support
  • Pre-sales inquires
  • Post-sales inquiries
  • Repairs support
  • Emergency notification system
Telecommu nications
  • Information desk
  • Subscription / unsubscription processing
  • Troubleshooting support
  • Screening registration
  • Customer retention
  • Smartphone support
  • Opening support
  • Help desk
  • Content support
  • Billing inquiries
  • Recall support
  • Subscription promotion
  • Surveys
  • Direct mail follow-up
  • Visitor promotion
  • Appointment acquisition
  • Customer satisfaction survey
  • Payment collection support
  • Cancellation prevention
  • Information desk
  • Subscribe / unsubscribe processing
  • Pricing inquires
  • Troubleshooting support
  • Screening registration
  • Smartphone support
  • Broadband support
  • Content support
  • Billing inquiries
  • Emergency notification system
Government
  • Government / local government inquiries
  • Emergency support
  • Government / local government application processing
  • Customer center
  • Tax return processing
  • Surveys
  • Bill payment support
  • Contract acquisition
  • Government / local government inquiries
  • Government / local government application processing
  • Customer center
  • Bill payment support
Distribution
  • Order processing (including pharmaceuticals, alcohol, and cigarette)
  • Ticket reservation
  • Application processing
  • Customer consultation
  • Customer inquiries
  • Store inquiries
  • Emergency contact information
  • New customers acquisition
  • Customer retention
  • Reactivation of dormant customers
  • Payment collection support
  • Direct mail follow-up
  • Survey / analysis
  • Mystery call
  • Application processing
  • Customer consultation
  • Customer inquiries
  • Order processing (including pharmaceuticals, alcohol, and cigarette)
  • Ticket reservation
  • Emergency notification system
Travel
  • Brochure request inquiries
  • Booking service
  • Travel planning consultation
  • Customer support
  • Ticket booking service
  • Emergency contact information
  • Booking follow-up
  • Payment collection support
  • New customers acquisition
  • Direct mail follow-up
  • Survey / analysis
  • Brochure request inquiries
  • Travel planning consultation
  • Customer support
  • Booking service
  • Emergency notification system
Finance
  • Financial product consultation
  • Financial product application processing
  • Foreign currency deposit / investment trust / insurance inquiries
  • Online banking inquiries
  • Emergency hotline
  • Mobile banking inquiries
  • Mortgage inquiries
  • Aggregating incoming calls of sales offices
  • Aggregating incoming calls of branches
  • Transfer agency operation
  • Direct mail follow-up
  • Shareholder voting collection support
  • Loan promotion
  • Online banking inquiries
  • Mobile banking inquiries
  • Financial product consultation
  • Financial product application
  • Mortgage inquiries
  • Emergency notification system
Security
  • Securities account opening support
  • Stock order / investment trust processing
  • Online trade support
  • Security administration
  • Brochure request inquiries
  • Emergency hotline
  • Shareholder voting collection support
  • Operation support
  • Account opening support
  • Direct mail follow-up
  • Brochure request inquiries
  • Securities account opening
  • Online trade support
  • Shareholder voting collection support
  • Emergency notification system
Payment card
  • Support desk
  • Co-branded card inquiries
  • Credit card application processing
  • Revolving payments reception
  • Brochure request inquiries
  • Credit card replacement processing
  • Emergency hotline
  • Customer service inquiries
  • Operation support
  • Identity verification
  • Revolving payments support
  • Group contract promotion
  • Card application confirmation
  • Initial demand for payment
  • Direct mail follow-up
  • Incorrect application confirmation
  • Support desk
  • Brochure request inquiries
  • Credit card initiation
  • Revolving payments support
  • Card application confirmation
  • Emergency notification system
Insurance
  • Brochure request inquiries
  • Maintenance operation
  • Emergency contact information
  • Accident reporting response (including roadside assistance)
  • Contract confirmation
  • Insurance agency help desk
  • New customer acquisition
  • Contract confirmation
  • Brochure request follow-up
  • Notification of expiration date
  • Contract renewal
  • Confirmation of revocation
  • Brochure request inquiries
  • Accident report reception (including roadside assistance)
  • Contract confirmation
  • Notification of expiration date
  • Contract renewal
  • Emergency notification system

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