Deliver contact center services that optimize and maximize the value of customer experience Contact Center Services

As customer behavior and mindset continue to diversify, customer services at contact centers become ever more critical. transcosmos helps clients build and operate strategic contact centers that support dialogue with their customers via various communication channels.

Contact Center Services

Digital Communication Services

Support diversified channels

  • Offer non-voice services for smartphone users on top of traditional contact center services to support diverse, essential channels
  • Chat operators and chat-bots offer non-voice services
  • Help clients increase sales and boost customer satisfaction

Contact Center Consulting Services

Support designing contact centers that meet the business objectives

  • Visualize contact center’s missions and identify challenges
  • Rebuild and create ideal contact centers by developing improvement plans
  • Develop and apply quality management criteria and the cycle

Platform Services

Support implementation and operation of communication channels

  • A cloud-based service centrally manages customer inquiries received via every possible channel.
    The platform has an ability to work with cutting-edge technologies that include voice recognition, bot and AI.
  • Contact-Link
  • DEC Support

Global Contact Center Services

Provide services in China, South Korea, ASEAN, Europe and the U.S.

  • Provide high quality contact center services across the globe by utilizing our accumulated know-how
  • Support 23 languages with 75 bases and 32,000 workstations in Japan and abroad
  • Provide multi-language contact center services for increasing foreign visitors to Japan by leveraging bases in Japan and abroad

Next-gen contact center solutions

Customer support services via LINE

  • Provide call-chat hybrid customer support services via “LINE.”

Speech Recognition Solution, “transpeech”

  • Help call centers improve service quality and streamline operations by offering one-stop services that include implementation of a speech-recognition environment and service operations.

Cloud Contact Center Services Powered by Amazon Connect

  • By merging its operational know-how into the basic functions of Amazon Connect, transcosmos delivers a contact center with cloud-based, flexible system architecture and consulting services.

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