IT Outsourcing Services | transcosmos

Provide end-to-end support services for PC-related operations

• Subscription-based services for all required features related to PC (assets, applications, endpoint security).
• Deliver one-stop support services from implementation and deployment, to operations and management. Designed to simplify complex business processes in clients’ IT department.

Provide the optimum support desk services that fit clients’ business

• Provide wide-ranging support from implementation planning and training for business operation system and ERP to helpdesk services
• Propose effective solutions based on our business expertise, fully understanding the context of the inquiries coming from agents and dealerships
• Provide the optimum support for each industry and business from the user’s perspective
• Provide multi-language, 24/7 service by combining onsite and centers

Offer ever increasing devices effectively and securely

• One-stop services ranging from procurement, to kitting, to operations management for multiple devices including PC, tablet, smartphone, and more
• Manage assets, configuration information, and critical information to ensure security, along with device information
• Support time-consuming operations such as developing master image, verification after OS and application updates, etc.

Provide comprehensive support services including user training and operations support after SAP implementation

• Deliver one-stop support services that fit clients’ distinctive business characteristics. The services include user training and support desk services after SAP system implementation.
• Conduct user-centric training sessions that result in drastic reduction in user enquiries after system cutover.

Improve business efficiency by providing support from user’s perspective with fully understanding the business

• Detect early signs of defects and failures by daily monitoring and data analysis
• The services include monitoring, performing primary isolation when failure is detected, troubleshooting and onsite support, under various environments such us cloud and on-premises
• Prevent operational errors and improve operational efficiency by standardizing monitoring process and implementing automation tools
• Provide 24/7 services by combining onsite and centers

Help clients protect their valuable assets from cyber attacks

• Based on vulnerability diagnosis, assessment, and analysis, propose countermeasures according to clients’ needs
• Detect alerts at an early phase via real time monitoring, and solve issues immediately
• Offer training to prevent ever diversifying targeted attack email
• Offer an early alert report on unprecedented cyber attacks
• Help clients set up endpoint security measures to prevent information leakage from information terminals.